PLACING AN ORDER
Do you accept custom orders?
Absolutely! Custom orders are the heart of what we do. If you want something not shown in our shop, please send us a message.
Do you offer gift wrap?
Yes, we do! When you select the Gift Wrap option, we will wrap each item with tissue paper and tie it up with a coordinating satin ribbon. We also include a personalized note card free of charge.
CREATION & SHIPPING TIME
All items are made to order in our New York studio, just for you! We follow a queue and create products according to when the order was placed. Please make sure your order is correct before you purchase. Any missing information may result in a delay.
How long will it take to ship my order?
Our current creation time is 3-5 business days. We package and ship via USPS.
Shipping time is 2-5 business days in the US.
Select Priority Mail to reduce shipping speed to 1-3 business days.
International orders take 6-21 business days
Please note that these are estimates, and shipping times are not guaranteed.
Please double-check that your shipping address is correct before placing your order.
I need my order fast! Do you expedite orders?
Yes! If you're ordering on a deadline please send us an email BEFORE you place an order with your desired product(s) and Need By date. Rush pricing depends on deadline and order details.
Can I make changes to my custom order after I submit it?
Depending on our schedule, we may begin creating your order as soon as a few hours after receiving it. Therefore, we can only accept changes within 2 hours of when the order was placed. After, a fee will apply for any changes. Please double-check that your order is correct before you place it.
What is your return policy?
We gladly accept returns and exchanges for non-customized items in new, unused condition.
- Contact us within: 7 days of delivery
- Ship items back within: 14 days of delivery
Because of the nature of the following items, unless they arrive damaged or defective, we cannot accept returns for:
- Any custom or personalized orders, including choosing lining color
- Digital downloads
- Items on sale
There is a problem with my order. What do I do?
If your order happened to reach you in damaged or defective form, please contact us. We are happy to send you an exchange.