FAQs

Ordering & FAQs

We're so happy you're here! Each piece we create is thoughtfully handmade in our New York studio, with special attention to the little details that make it yours. Below, you'll find everything you need to know about ordering, shipping, customization, and returns.

ORDERING & SHIPPING

How are orders processed?

Every item is handmade to order, especially for you! We create orders in the order they're received, giving each piece the time and attention it deserves. To help everything go smoothly, please double-check your selections and personalization details before placing your order. Missing information may delay production, and we want to make sure your order turns out just as you envisioned.

When will my order ship?

We know you're excited to receive your order, and we're just as excited to make it for you! Our standard production time is 3–5 business days, after which your order is carefully packaged and shipped via USPS.

Estimated shipping times:

Standard U.S. Shipping: 2–5 business days
Priority Mail: 1–3 business days
International Shipping: 6–21 business days

Please keep in mind that shipping estimates do not include production time. While we do our best to get your order to you promptly, carrier delays can occasionally happen, so delivery dates cannot be guaranteed. For international orders, shipping times and tracking updates may vary depending on your country.

Will I need to pay customs or import fees?

If you are ordering from outside the United States, your country may charge customs duties, import taxes, or other fees upon delivery. These charges are determined by your local customs authorities and are the responsibility of the recipient. We recommend checking your country's import guidelines before ordering so there are no surprises.

I need my order quickly! Can you help?

Have a special occasion coming up? We'd love to help you get your gift there in time! We offer rush orders whenever our production schedule allows. Simply email us before placing your order with the item(s) you're interested in and the date you need them. We'll let you know what's possible and provide any applicable rush fees based on your order and deadline.

CUSTOMIZATION & GIFTING

Can I request something custom?

Absolutely! In fact, bespoke creations are what we love most. Whether you have a specific design in mind, want to personalize something uniquely, or have an idea you don't see in our shop, we'd love to hear about it. Send us a message, and let's create something meaningful.

Do you offer gift wrapping?

You've already done the thoughtful part by choosing the perfect gift. Let us take care of the finishing touches. When you select our Gift Wrap option, we'll beautifully wrap each item in colored tissue paper and finish it with a coordinating satin ribbon. We'll also include a personalized note card at no additional charge.

Can I make changes after placing my order?

Because each item is handmade to order, we often begin preparing or creating your piece within just a few hours of purchase. We're happy to accommodate changes requested within 2 hours of placing your order. After that window, changes may still be possible, though not guaranteed, and additional fees will apply. We encourage you to review your personalization details, colors, and selections before checkout so we can create everything exactly as you'd like.

RETURNS & EXCHANGES

What is your return policy?

We're happy to accept returns or exchanges on eligible, non-customized items that are in new, unused condition. If you would like to request a return or exchange, please:

Contact us within 7 days of delivery.
Ship your item back within 14 days of delivery.

Because many of our pieces are created specifically for you, certain items are not eligible for returns or exchanges unless they arrive damaged or defective. These include: